Case Studies

What the work looks like in practice.

Every engagement is different. These examples show the kind of operational friction we surface and what firms walk away with after a structured assessment.

Engagements

Friction patterns that repeat across firms.

The specific numbers change. The underlying operational issues are consistent across commercial construction.

Estimating Mid-size GC  ·  Commercial Construction

Estimating process dependent on one person. No documented workflow. Bids varied by estimator.

A 35-person commercial GC was losing bids at a higher rate than their team understood. The root cause was not pricing. It was an estimating process that lived entirely in one person's head with no documented structure and no way to maintain consistency when that person was unavailable.

Outcomes

62% reduction in average bid preparation time after process documentation
4 gaps identified in estimating workflow with prioritized recommendations
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RFI Management Subcontractor  ·  MEP

RFI backlog causing field delays. No tracking system. Answers were verbal and undocumented.

An MEP subcontractor with 22 people was routinely stopping field work to wait on answers that should have been resolved during pre-construction. The RFI process was informal, untracked and entirely dependent on the PM remembering what was outstanding at any given time.

Outcomes

67% faster average RFI resolution after tracking system was implemented
2 systems recommended to close the tracking and documentation gap
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Change Orders General Contractor  ·  Tenant Improvement

Change order recovery below 60%. Work was being completed before documentation was submitted.

A tenant improvement GC was consistently underrecovering on change orders. Not because of bad pricing, but because the work was completed before the paperwork was submitted. By the time the change order reached the owner, the leverage was gone.

Outcomes

82% change order recovery rate after pre-authorization process was put in place
3 steps added to the authorization workflow to close the documentation gap
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Owner Dependency Specialty Contractor  ·  18 employees

Owner bottleneck on daily decisions. Growth ceiling set by one person's available hours.

An 18-person specialty contractor had been at the same revenue level for three years. Not because of market conditions, but because every meaningful decision routed through the owner. The team was capable. The structure did not allow them to act without approval on decisions that did not need it.

Outcomes

14 types of daily decisions identified that did not require owner involvement
58% reduction in owner decision load after delegation framework was implemented
Discuss this pattern  →
Recognize your situation?

Most friction patterns repeat across firms.

Bring your situation to the call. We will look at where your operation breaks down and whether the pattern matches what we address.

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